Terms And Conditions

Here, you will find all the important information regarding the use of our services, ensuring a clear and transparent relationship with our customers. Please take a moment to review our terms to understand your rights and responsibilities.

By booking our services, you acknowledge and accept these Terms and Conditions. Please read them carefully to understand your rights and responsibilities.

1. General Terms of Carriage

GEC Transport Pty Ltd and its approved operators and licensees are not common carriers and may refuse to carry any person(s) without giving a reason. Each operator and licensee is responsible for services provided by it and has no liability for services provided by others.

It is the hirer’s responsibility to read these Terms & Conditions closely. Confirming a booking confirms you accept and are bound by them.

Subject to law and these terms, we have no responsibility for costs or losses (including missed flights or travel connections) resulting from diversion, substitution, alterations, cancellations, delays, or booking errors. It is the hirer’s responsibility to advise of any changes; additional costs may be incurred.

Passengers must comply with all applicable laws and regulations in the state or territory they are travelling in, and with the instructions of our company, operators, and licensees.

2. Liability (to the extent permitted by law)

Except as otherwise required by law, we are not liable for death or injury to any person, loss or damage to luggage or goods, delays, or for consequential or other loss of any kind, arising directly or indirectly from negligence, omission, or any other cause in connection with the provision or non-provision of services.

We are not liable for inaccuracies in any third-party information concerning transport services or prices.

3. Amendments

Any changes to your booking after confirmation are subject to availability. We reserve the right to charge an amendment fee in addition to any other applicable charges arising from the change.

4. Consumption Whilst in Vehicle

Food and beverages, excluding bottled water, are not to be consumed in the vehicle.

5. Credit Card Surcharge

Credit card surcharges may apply, depending on the policies of your card issuer.

6. Credit Card Transactions

If the service is purchased with a credit card, the purchaser agrees to make payment in full when billed, or in accordance with the card issuer’s standard policy.

7. Customer Safety

Our chauffeurs will at all times drive at safe and sensible speeds and in accordance with legal speed limits, traffic, and road conditions. The driver reserves the right to deny access to any venue or location that may put passengers or the vehicle in an unsafe situation.

8. Damage to Vehicle & Inappropriate Behaviour

Any damage caused to the vehicle by the passenger will be charged to the passenger. Our chauffeurs reserve the right to terminate the service if inappropriate behaviour is exhibited.

9. Extensions

The hirer is responsible for any charges levied for extra time where changes are made to the original booking by the booker or passenger. This includes any extra charges where you extend the booking duration and/or add additional stops.

10. Extra Charges

Where extra charges or extensions apply (see above), the passenger must pay the extra charge to the chauffeur prior to or upon completion of the service. Additional charges may be charged back to your account or the credit card used to secure the booking.

11. Insurance

We are insured for passenger travel (public liability). This is not travel insurance. Although every effort is made to ensure the safekeeping of personal property, we do not accept liability for loss or damage to personal items, including those occurring during the provision of services by third-party providers. Please ensure you have sufficient coverage for any personal property brought onto our vehicles or those of third-party providers.

12. Lost & Found

We will not assume liability for lost or misplaced personal property. If items are left in a vehicle, we will try to return them at the customer’s expense, or they may be collected from our customer service centre.

13. Luggage/Baggage Information

SUV capacity: up to two (2) normal-sized suitcases (check-in size) plus two (2) pieces of hand/soft luggage (carry-on), or one (1) large suitcase plus one (1) set of golf clubs and one (1) soft bag.
MPV capacity (6 passengers): up to six (6) normal-sized suitcases (check-in size). If you have more luggage than the booked vehicle can accommodate, please book a larger vehicle (e.g., MPV/van/minibus) or a trailer (fees apply). Additional luggage transfers will incur further cost (price advised at the time of booking). No suitcases are to be transported inside the passenger area due to regulations and safety.

14. Multiple Pickup/Set Down

Additional charges apply for all extra pickups/set-downs en route unless included in your quote.

15. On Time

We take reasonable steps to operate on time. However, in the unlikely event our chauffeurs or third-party providers are late due to circumstances beyond our control, no liability will be accepted.

16. Pets

Pets are not permitted in vehicles, with the exception of guide or hearing dogs. A blanket/mat must be provided by the passenger travelling.

17. Seat Belts

Under Australian law, it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.

18. Smoking

Smoking is not permitted by state law in any vehicle. Charges may apply, at the discretion of the chauffeur or the company, if any passenger is found to be smoking in our vehicles or those of our service providers.

19. Special Event Bookings

Full payment or a deposit is required for special occasions such as (but not limited to) weddings, school formals, sporting events, and concerts. If a deposit has been made, full payment is required either before or after the event. Surcharges may apply. Credit card details are required to secure all bookings.

20. Subcontracting & Third-Party Services

We reserve the right to use the services of other approved hire car/limousine/bus service providers, venues, or operators as required. These providers are pre-qualified and deemed of sufficient quality to provide services on our behalf. For the duration of the booking, they remain under our supervision.

When our own fleet is fully booked, we may subcontract services to third-party providers. While we ensure these providers meet our quality standards, we are not responsible for incidents, accidents, or damages that occur during the provision of services by third-party providers. By accepting these terms, you acknowledge that any service provided by a third-party provider is undertaken at your own risk. We shall not be liable for any indirect, direct, incidental, or consequential damages arising from the use of such third-party services.

21. Cancellation Policy (Transfers & Tours)

1) Standard Transfers

Metro (Sedans, SUVs, People Movers): Cancellations made with less than 24 hours’ notice before the scheduled pick-up time: full charges apply.
Minibuses, Buses, Coaches (8+ seats): Cancellations made with less than 48 hours’ notice: full charges apply.
Where no specific category applies: Cancellations made with less than 48 hours’ notice: charges may apply (as advised at booking).
All vehicle types – Sunshine Coast, Byron Bay, Ballina: Cancellations made with less than 24 hours’ notice: full charges apply.
General: Stricter policies may apply and, if advised at the time of booking, will supersede the above. No-shows are charged in full.

2) As Directed / Hourly Transfers

3) Tours (non-winery)

4) Winery Tours – Minimum Notice (Supplier Rules Apply)

Due to cellar-door allocations and prepaid tastings, a minimum of 10 days’ notice prior to the tour date is required for any refund. Bookings cancelled within 10 days of the tour date are non-refundable. If a supplier/venue imposes a stricter policy (e.g., 14–30 days), the stricter policy applies and will be advised at the time of booking.

Group size changes/reschedules: Changes that reduce guest numbers or reschedule requests within 10 days are generally treated as a cancellation for the affected seats unless the supplier permits otherwise. Any non-recoverable supplier fees will be deducted from approved refunds.

These terms may change and are binding upon acceptance of our services.

22. Waiting Time

Complimentary waiting time for all bookings:

After the complimentary period, waiting time is charged in 5-minute increments, as per the schedule below. All flights are monitored; complimentary waiting time begins from the actual landing time, regardless of delays.

Vehicle Type

Prestige Sedan

Elite Sedan

Signature SUV

Prestige/Elite SUV

MVP’s/Luxury MVP’s (6-7 seats)

Large People MVP (8-14 seats)

Extra Large MVP (15-24 seats)

Royal Coach

Per Minute Rate

$1.30

$1.48

$1.40

$1.52

$1.70

$1.90

$2.40

$3.40

5-Minute Rate

$6.50

$7.40

$7.00

$7.60

$8.50

$9.50

$12.00

$17.00

Hourly Rate

$78.00

$88.80

$84.00

$91.20

$102.00

$114.00

$204

23. Public Holidays

Surcharges may apply on public holidays. Typically, surcharges are incurred on Christmas Day and New Year’s Eve / New Year’s Day in most cities. Other public holidays may also attract surcharges (we will advise at booking).

24. After-Hours Surcharge

A 10% surcharge applies for bookings that begin between 22:00 and 04:00.

25. Child Restraints

As a pre-booked service, there is sufficient notice for child restraints to be fitted (unlike taxi services). Under Australian law, all children under 7 years must be seated in a baby capsule, child seat, or booster seat as required. A standard $15 relocation and fitting fee per restraint applies (per booking, not per seat). Child restraints are available from sedans and up. While chauffeurs are trained to install restraints safely, parents/caregivers must check and adjust these prior to departure.

26. Trailers

A $30 fee applies for trailers attached to appropriate vehicles. If travelling with significant luggage, please notify our reservations team to ensure the appropriate vehicle and trailer are allocated. If a vehicle arrives and your luggage does not fit because the capacity was not discussed in advance, you may need to book additional services (e.g., taxi/vehicle) at your own cost. We are not liable for additional charges where luggage capacity is exceeded.

Trailers cannot be fitted to the following vehicle types:

27. Limits of Liability & Insurance

Maximum liability, if accepted, is limited to a refund for the trip/tour in question. All care will be taken, but no liability will be assumed for liquidated damages, consequential loss, or other costs. Public liability insurance is held for passenger travel; this is not personal travel insurance.

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law. Where permitted by law, our liability for a failure to comply with a consumer guarantee in relation to services is limited to resupplying the services or paying the cost of resupply.

28. Exclusions

We do not transport or undertake the delivery of money or securities, antiques, precious metals, furs or jewellery of significant value, hazardous/dangerous/flammable/explosive or illegal items, or perishable goods. We are not liable for loss or damage arising from breakdown, accident, adverse weather conditions, any act or omission of the customer, industrial action, government regulations, legal restrictions, embargoes, fire, floods, acts of God, or other events beyond our control. Nothing limits liability where it cannot be limited by law (including for death or personal injury caused by negligence where liability cannot be limited).

29. Third-Party Liability

We are not responsible for the acts or omissions of independent third-party service providers engaged to deliver any part of your service. To the extent permitted by law, you agree to indemnify us for losses reasonably incurred that arise from: (a) your breach of these Terms or applicable law; or (b) your negligent or wilful acts or omissions; except to the extent such loss is caused or contributed to by us or our contractors. Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law that cannot be excluded.

30. Privacy Policy & Personal Information

Official websites: www.gectransfers.au and www.trekoora.com.We collect, use and disclose personal information to manage your booking, deliver services, process payments, communicate with you and for other purposes set out in our Privacy Policy (see our website). If we are required to comply with the Privacy Act 1988 (Cth) (for example, because we meet the APP entity threshold or elect to be bound), we handle personal information in accordance with the Australian Privacy Principles. We may disclose personal information to service providers (including drivers, operators and payment processors) and, where necessary, to overseas recipients. Our Privacy Policy explains how you may access or correct your personal information and how to lodge a privacy complaint.

31. Use of Personal Information

Your personal information is used for the hiring and delivery of our services and for that purpose alone. By entering our secure booking facility, you understand that information provided by you is your responsibility; we accept no responsibility for incorrect information supplied for a booking. Personal information is not given to third parties except where required to fulfil your booking or by law. Your details may be retained to assist with future bookings. If you believe any information is incorrect, contact us to have it corrected. Credit card details are stored securely for the purposes outlined in these Terms. Our staff, operators, and licensees are obliged under confidentiality agreements to keep personal information secure.

32. Disclosure

We may be obliged to surrender personal information to regulatory authorities and law enforcement officials in accordance with applicable law. Personal information may also be disclosed to identify, contact, or bring legal action against anyone damaging, injuring, or interfering with our rights or property.

33. Definitions

Agreed Pick-Up Point: The place for you to be picked up, as set out in the booking details.
Agreed Time: The agreed date and time for pick-up as set out in the booking details.
Booking: A reservation for a transfer or tour made via our websites or customer service team (may include one-way, return, multi-stop, hourly/as-directed services, or tours).
Card: The credit, charge, or debit card used when making the booking.
Cash: Payment made to the driver at the end of the journey, where permitted.
Costs: Fees or surcharges charged by card companies or suppliers.
Data: Information you provide when making a booking, including pick-up date/time, addresses, flight/cruise details, and contact information.
Fare: The total price you pay for the service quoted and accepted.
Goods: Personal items and luggage carried in a vehicle as part of your booking.
Trip: A point-to-point transfer you make from the pick-up address to the drop-off address provided by you.
Tour: A guided experience itinerary operated or arranged by us (e.g., winery, sightseeing, nature, or experience-based tours).
Licensing Authority: Any regional or national licensing body responsible for licensing the operation of taxi/transfer companies or tour operators.
Special Requirements: Any specific requirements you may have (e.g.,accessibility, child seats, language needs).
Passenger: Any person transported in our vehicles under your booking.
Personal Data: Information you provide, including name, addresses, email, phone number, and payment details.
Quote: A fixed price quotation issued by us.
Websites: www.gectransfers.au and www.trekoora.com, and the associated platforms we operate.

Clause headings are for convenience only and do not affect interpretation.

34. Use of the Websites

When making a reservation through our websites, you must provide accurate data. You warrant that you are at least 18 years old and legally able to make the booking.

We send marketing messages only with consent and include a functional unsubscribe facility. Unsubscribe requests are actioned within 5 business days.

We do not guarantee we can meet every requirement and reserve the right to decline or cancel bookings and, where appropriate, refuse refunds in full and final settlement of any claims. Your site-usage data may be recorded in accordance with our Privacy Policy.

Cookies: We may place a small file (cookie) on your device when you visit either site. Cookies help us track general behaviour on the site and identify areas of interest to enhance your experience. Cookies do not personally identify you and are used only in connection with these websites. You can set your browser to reject cookies, which may limit functionality. We may disclose your personal information if compelled by law or at the request of a law-enforcement agency or public authority.

If you do not want to receive information unrelated to your booking:

Email info@gectransfers.au with “unsubscribe” (GEC Transfers)
Email travel@trekoora.com with “unsubscribe” (Trekoora)

35. Bookings

We endeavour to provide accurate quotes that meet your requirements. Quotes are valid at the time of booking and may be subject to change if details change.

It is your responsibility to ensure your details are correct. A booking constitutes an offer that we may accept or decline. Your booking is confirmed only when a written confirmation (screen or email) is provided.

We reserve the right to correct typographical or pricing errors on our websites or in communications. If, after being advised of an error, you wish to withdraw your offer, you may do so, and any monies paid by you will be refunded in full.

36. Payment

When paying online, you agree to the fare displayed at the time of payment. Once confirmed, payments can only be changed or cancelled in accordance with these Terms. If a card payment is declined for any reason, we may be unable to fulfil your booking. Receipts are issued by email to the address provided. Deviations from the booked route/itinerary may incur additional fees. Only one promotion/discount can be applied per booking. Prices generally include GST unless stated otherwise.

37. Cancellation of Bookings and Refunds (Additional)

You may cancel a booking by emailing info@gectransfers.au (GEC Transfers) or travel@trekoora.com (Trekoora). For vehicles with seven (7) or fewer passengers, a minimum of 24 hours’ notice prior to the agreed pick-up time is required to avoid charges (unless a stricter policy applies).

If you are a no-show and have not provided a cancellation notice at least 24 hours prior to the pick-up time, you will be charged in full, and no refund will be provided.

If we do not arrive at the agreed pick-up point within 15 minutes after the agreed time and you choose not to proceed, you are entitled to a full refund of the fare. If you decide to continue the journey when the driver arrives within 15 minutes, the service will proceed as booked.

If you are not available at the agreed pick-up point within 15 minutes after the appointed time, we may treat this as a cancellation; no refund will be provided. Where we wait more than 15 minutes at your request, waiting time and/or parking charges will apply and must be paid directly to us.

Winery Tours: See the Winery Tours – Minimum Notice clause above.

38. Warranty and Limitation of Liability (Additional)

We are licensed by the appropriate licensing authority(s). Our total liability in respect of these terms and all problems arising from them (including contract or tort claims) is limited to $500, except where a higher amount is required by law. Estimated travel times and arrivals we provide are indicative only and are affected by traffic, weather, and route considerations. You are responsible for allowing sufficient time to meet flights, trains, or other connections/events.

We may provide booking status updates by email/SMS. Delivery/timing of such alerts is not guaranteed, and we are not liable for any loss arising from delay or non-delivery.

39. Conduct

We may terminate a trip if your party’s conduct is disruptive or unsafe and/or affects your safety or that of the vehicle/driver. Alcohol must not be consumed in vehicles. For winery tours, alcohol may be consumed only at licensed venues, subject to RSA laws. Venues may require valid ID and may refuse service at their discretion.

40. Limitations and Disclaimer (Additional)

Without prejudice to other clauses, we shall not be liable for loss and/or damage arising directly or indirectly from breakdown, accident, adverse weather conditions, any act or omission on the part of the customer, or actions/circumstances beyond our control (including strikes—official or not, lock-outs, industrial action, government regulations, legal restrictions, embargoes, fire, floods, acts of God). Nothing in these Terms limits rights you may have under consumer legislation or our liability where it cannot lawfully be limited.

41. Disputes

If you have any complaint regarding our service, you agree to contact us directly (by phone or email) within 24 hours of the agreed time so we can resolve it promptly.

42. Privacy Policy (Summary)

We will maintain the confidentiality of personal data collected for bookings. Information will not be shared with third parties without your permission, except where necessary to deliver your service or as required by law. We may modify this Privacy Policy and will publish changes on our websites.

43. Miscellaneous

These Terms constitute the entire agreement between the parties and supersede prior agreements and representations (except as expressly preserved). No failure or delay enforcing any right or provision constitutes a waiver. Notices to us should be emailed to info@gectransfers.au (GEC Transfers) or travel@trekoora.com (Trekoora). Notices to you may be sent to the email provided and are deemed delivered one hour after transmission. These Terms and your agreement with us are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland, without preventing us from taking action elsewhere.