FAQs

Please email your itinerary to info@gectransfers.au or message us on +61 431 910 185, and we will provide a suitable quote for your transfer, tour, or special booking.

We only charge cancellation fees when bookings are cancelled inside the required cancellation notice period, including passenger no-shows. This is because the vehicle has been allocated to your booking and can no longer be assigned to another GEC Transfers passenger. Notice periods may vary depending on the location, vehicle, and event type.

You can book months in advance or on the day of travel, depending on availability. We recommend booking as early as possible to secure your preferred vehicle and pickup time.

Absolutely. You can reach us directly at +61 431 910 185 or via email at info@gectransfers.au. We will reply as soon as possible.

GEC Transfers provides a personalised private transfer service with experienced drivers and well-maintained vehicles. We ensure the vehicle is clean and sanitised before each trip, helping you travel safely, comfortably, and on time. With GEC Transfers, your price is confirmed in advance, with no surge pricing.

Each vehicle has a different luggage capacity. Please check our fleet section to find the vehicle that best suits your needs.

As a guide:

• SUVs typically accommodate 3 to 4 large suitcases.
• Prestige MPVs can hold up to 6 pieces of luggage.
• Elite MPVs can also hold up to 6 pieces of luggage, with the option to add a trailer for additional capacity.

If your luggage fits within the standard capacity of your booked vehicle, there is no additional charge.

If you have excess luggage and require a trailer, a $40 trailer fee applies. Please add this when booking or contact us before your transfer so we can confirm availability.

Yes. We offer rear-facing child seats, forward-facing child seats, and booster seats for children up to 7 years old. Please select the correct seat in the Extras section when booking so we can prepare it for your transfer. A $15 fee applies per child seat or booster seat.

All children under 7 years old must travel in an age-appropriate restraint. A $15 fee applies per child seat or booster seat.

Please contact the GEC Transfers customer service team as soon as possible at +61 431 910 185 with your booking details so we can contact the driver. Lost property may be returned to you for a fee or collected from an agreed location on the Gold Coast. While every effort is made to recover lost items, GEC Transfers does not accept liability for lost or misplaced personal property.